Warranties

PURCHASE GUARANTEE

 

Mito Rojo offers a careful process of packaging. For this reason, please note some key points at the time of accepting the goods.

When you receive the goods please check the following: a break or blow to the package may indicate possible damage inside.

In the event of visible damage or loss arising in transport:

Contact us by phone or email informing incidence (When there is visible damage must be indicated in the delivery note of the carrier). To proceed to seek recovery of damages to the insurance agency hired transport for this purpose, without the term exceeds 24 hours.

In any case we will replace the product if available or shall make a refund of the purchase.

All items are certified quality assurance manufacturer. If for any reason not satisfied with your purchased product, has a period of 14 days from the date of delivery thereof for return.
Before making such refund the customer must contact us by e-mail or phone, to tell you the steps.
The product is sent well packaged and in original packaging Item without removing the warranty seal if fitted, once received and verified that the product is in the same condition it was sent, we will proceed to exchange or refund the amount thereof.

The shipping charges and return the item will be borne by the customer.


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